Empowering Global Business Through Smart Outsourcing
Our BPO Services
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Call to Action
Contact Information
Call to Action
Contact Information
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About Us
🟦 The Quality Life — Real Support, Real Experience, Real People. Founded in New York in 2003, The Quality Life began as a company rooted in global trade. Over the...
About Us
🟦 The Quality Life — Real Support, Real Experience, Real People. Founded in New York in 2003, The Quality Life began as a company rooted in global trade. Over the...
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How It Works
🟦 Easy. Transparent. Built for Results. Outsourcing with us is simple — and fully guided. Whether you're new to BPO or looking to switch providers, we make the process smooth...
How It Works
🟦 Easy. Transparent. Built for Results. Outsourcing with us is simple — and fully guided. Whether you're new to BPO or looking to switch providers, we make the process smooth...
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Why Choose Us
🔹 ✅ Real-World E-commerce ExperienceWe don’t just provide support — we’ve done it ourselves. With over 20 years of experience in international trade and hands-on operations on Amazon, Shopify, and...
Why Choose Us
🔹 ✅ Real-World E-commerce ExperienceWe don’t just provide support — we’ve done it ourselves. With over 20 years of experience in international trade and hands-on operations on Amazon, Shopify, and...
📞 Virtual Call Center Support
Real people. Real support. On the phone.
Inbound or outbound, we represent your business with clarity and care — every call handled with professionalism.
Operation Flow:
→ Call received or placed
→ Agent follows call script / SOP
→ Issue resolved or escalated
→ Summary logged in your system
Tools We Use:
Aircall, CloudTalk, or the tools you prefer
Real People; Real support
📧 Email Support
From product questions to order updates, we help you stay on top of your inbox.
Operation Flow:
→ Email arrives in shared inbox
→ Tagged, prioritized, and assigned
→ Drafted using your templates or tone guidelines
→ Sent with accurate info and friendly tone
→ Response time tracked
Tools We Use:
Gmail / Outlook + Help Desk Tools (Freshdesk, Gorgias, HelpScout)
Real People; Real support
💬 Live Chat Support
We offer real-time chat on your website or platform — guiding, helping, converting.
Operation Flow:
→ Visitor starts chat
→ Agent responds within seconds
→ Answers FAQs, product guidance, troubleshooting
→ Chat tagged, rated, and archived
Tools We Use:
LiveChat / Tidio / Zendesk Chat / Intercom / Crisp
Real People; Real support
📱 Social Media Messaging
Where your customers already are — we respond with care and consistency.
We monitor and respond to direct messages across platforms like Facebook, Instagram, WhatsApp, and more.
Operation Flow:
→ Message received on platform
→ Assigned and answered by agent
→ Escalated if needed
→ Engagement tracked and logged
Tools We Use:
Meta Business Suite / ManyChat / Sprout Social / Freshchat
Optional: WhatsApp API or LINE integration
